Restaurant Brands International Reviews
Restaurant Brands International Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Restaurant Brands International has a 1.6 star rating based on 15 customer reviews; 33% would likely recommend. Reviews highlight high price level and an unfavorable sentiment with recurring reports about customer service, management, and corporate contact issues.
Key Takeaways for Future Customers
- Expect mixed food quality but often report good food at some locations.
- Prepare for possible customer service problems and difficulty reaching corporate support.
- Be aware of reported charges, refunds, and billing concerns on orders.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and poor customer service.
- Reports of missing items, wrong orders, withheld refunds, and inaccessible customer service numbers.
- Management and operations concerns, including discrimination and corporate decisions such as operations in Russia.
Positive Feedback
Some reviewers note good food at certain Burger King and Tim Hortons locations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Restaurant Brands International has a 1.6 star rating based on 15 customer reviews; 33% would likely recommend. Reviews highlight high price level and an unfavorable sentiment with recurring reports about customer service, management, and corporate contact issues.
Key Takeaways for Future Customers
- Expect mixed food quality but often report good food at some locations.
- Prepare for possible customer service problems and difficulty reaching corporate support.
- Be aware of reported charges, refunds, and billing concerns on orders.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and poor customer service.
- Reports of missing items, wrong orders, withheld refunds, and inaccessible customer service numbers.
- Management and operations concerns, including discrimination and corporate decisions such as operations in Russia.
Positive Feedback
Some reviewers note good food at certain Burger King and Tim Hortons locations.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTim hortons michigan ave saginaw michigan
The reviewer tried to contact the company before posting this review.
My fiance and I went through the drive through and a young female black manager. Was was yelling at my fiance about watching her make our food."That white *** watching me make her food" we will never spend money there again. From long time customer.
Preferred solution: She needs to not work in customer relations.
User's recommendation: NEVER GO TO TIM HORTONS ON MICHIGAN IN SAGINAW
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSenior Discrimination
The reviewer tried to contact the company before posting this review.
They are charging seniors more money for a senior coffee than they charge the average customer for coffee. I have tried to call Burger King corporate and Restaurant Brands multiple times each, and no numbers connect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Worse customer service ever. Boycotting their restaurants
The reviewer tried to contact the company before posting this review.
- - They offered zero assistance.
- - The main item was out and a substitute was charged the same without telling me; I discovered it when I got home.
They offered zero assistance. I placedca to-go order at a restaurant.
They were out of main item and substituted another item while still charging me same and not telling me. Didn't discover til I got order home.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |7667 international drive Orlando fl
The reviewer tried to contact the company before posting this review.
- - Aug 6, 9:30 PM: BK 7667 Intl Dr drive-thru didn’t know the value menu.
- - I asked for a manager; told to leave, then went to another BK 1.5 miles away.
Company fixed the issue and I have been provided with apology.
Good evening. On Wednesday, August 6th, at approximately 9:30 PM, I went to the Burger King located at 7667 International Drive, Orlando, FL.
I work right down the road, and I worked a double, and I was starving, so I was super excited to see the drive-thru was empty on such a busy road. When the person asked for my order, I inquired about the double cheeseburger. I asked if there was one on the value menu. The boy taking my order stated, 'I don't know nothing about the value menu, 'cause I pay full price for my food when I go out to eat.' I was thrown off by what he said, so I asked him to repeat himself.
He once again, but now yelling, stated, 'I don't know the value menu because I pay full price for my food when I go out to eat. I don't order off no value menu.' I asked him if he worked for Burger King, and he said yes, and I said, 'Ok, well excuse me, I just assumed you would know the menu if you are taking orders.' He then said, 'Hurry up and order.' I asked to speak with a manager, and he stated, 'Get out of my drive-thru, goodbye,' and proceeded to ignore me. I pulled around and went inside. There was a young lady working the register, and I asked for her manager, and she pointed at the young man working the drive-thru.
I said, 'The man taking orders at your drive-thru is the manager.' I asked for his name, and she refused to give it to me. I asked another man working for the manager's name, and he refused to answer me. The man working the drive-thru came over and was once again saying that he doesn't know what's on the value menu because he's not broke. I told him I just want your name so I can contact a manager tomorrow because you should never be able to speak to a customer that way again.
He then started winking at me and doing strange gestures with his hands like he was pleasuring himself. It was a very odd, horrible experience. Luckily, there is a Burger King 1.5 miles down the road, so I just drove there and had a delicious chicken sandwich with cheese and super hot, fresh fries and a yummy Dr. Pepper.
I'm not sure why your manager at 7667 International Drive, Orlando, Florida on August 6th, Wednesday at 9:30 PM treated me that way, but I truly hope and pray that he never speaks to another customer the way he spoke to me! It's sad that one human would want to degrade another that way.
I was just trying to eat dinner after a long, hard day! I work in customer service, and I would never, ever in my wildest dreams treat someone the way I was treated by your manager this evening.
Preferred solution: I want the manager to never be able to treat another human that way!
Complaint
The reviewer tried to contact the company before posting this review.
You have people in working in your Burger King that is making sloppy burgers. Dont know how to take orders or serve. Please correct
User's recommendation: Complain if they see the same
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This is actually a ZERO...I received a bun that looked as if someone poured charcoal on the inside! This caused stomach pain that resulted in a trip to Urgent Care.
- - Drive-thru steak burger at Burger King Holden Rd.
- - 03/14/2025 6 pm: refund refused; seeks medical and distress compensation; no corporate reply.
This was a drive-thru order (steak burger). I returned to the store and refused a refund because you now owe me for my medical bill and pain and distress!
No response from anyone on your corporate level and this happened on 03/14/2025 @ 6 pm... your Burger King on Holden Rd, Greensboro, NC.
Don't make me file a lawsuit! I will never eat anything here again.
Preferred solution: Compensation for medical bill
User's recommendation: Never go to Burger King
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour corp decision to charge $1.00 for water.
The reviewer tried to contact the company before posting this review.
- - They charge $1 for a cup of water and call it a corporate decision.
- - The provided phone number disconnects or hangs up when called.
Just awful
When I asked about why the restaurant charges $1.00 for a cup of water, they said it wasn't their decision , but corperate's decision.
Then to make matters worse you are the hardest company to get in contact with. Everytime I called the phone number U was given, you hung up or disconnected on me.
I now realize you are not the kind of company I want to do business with. There are plenty of other restaurants to patronize
User's recommendation: Do not patronize any of your restaurants
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout burger King leading me on for a job I got the job but they lead me on
The reviewer tried to contact the company before posting this review.
- - Service did not do their jobs and judged by appearances.
- - They led me on for a month.
- - They suspect bias and asked for a call at 770630****.
don't even do their jobs like they judge people by their apparences and this and that overall they have lead me on for a whole month and I think it's because I'm white so again my number is 770630**** I would appreciate you if you give me a call about this situation thank you hope you have a good day
User's recommendation: Would not eat there cuz the workers are racist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely bad service
The reviewer tried to contact the company before posting this review.
- - Popeyes #11031 in Vineland, NJ; 5-piece ordered (2 breasts, 3 wings) arrived as 1 breast, 4 wings; Javier refused exchange, was rude.
No resolution…..no apologies…..no communication at all……Company could not care about a complaint…..only concerned with the profit margin and cheating customers out of their money!!!!!
Popeyes store # 11031 located in Vineland New Jersey..Manager on duty was a man named Javierordered 5 piece meal comprised of 2 breasts and 3 wings, checked receipt and it said the same was given one breast and four wings.went in and complained and showed receipt to Javierhe refused to exchange a wing for a breast as the receipt states and then was extremely rude in handling the whole situation will never have Popeyes again and will be a walking talking advertisement for the poor quality of customer concern and service!!!
User's recommendation: Check your meal in relation to what you order…Popeyes is trying to cheat you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisability discrimination
The reviewer tried to contact the company before posting this review.
- - Seeks employment info for a disabled worker at Burger King in Deming, NM.
- - Claims HR contact issues and requests policy and management training details.
I am trying to get information on employment regarding a person with a disability at the Burger King restaurant in Deming, NM. Your corporate/HR phone numbers do not work.
Among other things, I would like to know the policies for such employment and what training management has been given. It seems they have been trained that they are going to "fix" these individuals by their disciplinary procedures.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisability employment discrimination
The reviewer tried to contact the company before posting this review.
Contact me please. Kathy Clark 417-389-**** I have tried numerous times to speak with some regarding my concerns. Phone numbers listed do not work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPot holes in parking lot of the Haines city fl parking lot.
The reviewer tried to contact the company before posting this review.
- - Potholes risk damage to 22-inch rims with low-profile tires.
- - They should be filled soon; other vehicles with similar tires are at risk.
Driving through the parking lot is *** when you're trying to dodge potholes. I have 22-inch rims on my car with low-profile tires.
Hitting one of those potholes could cause damage to them.
Someone needs to see that these holes get filled in as soon as possible. Besides myself, there are other vehicles with the same size tires, and some are bigger that could get damage to their tires as well if they hit one of these holes.
Preferred solution: Cover the holes up!!!
User's recommendation: Watch out for the potholes
Inquiring
The reviewer tried to contact the company before posting this review.
- - Negative experience with a restaurant in Griffith, Indiana.
- - Difficulty contacting the corporate office.
This is the most disgusting corporation Ive ever dealt with in my entire life. Im calling trying to contact somebody at your corporation about one of your restaurants in Griffith, Indiana.
Ive never in my life ever had an an experience that was so bad from a restaurant and the fact that I cannot get a hold of anybody at a corporate office with your business is absolutely disgusting. You ought to be disgraced out of the United States.
User's recommendation: How about deal with your customers instead of giving them the runaround can’t get a hold of anybody at the corporation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplete absence of customer service contact information
- - I was treated poorly at a restaurant.
- - Customer service gave false numbers.
- - RBI is boycotting feedback; I will boycott you.
I was treated poorly at one of this company's restaurants. When I tried to contact customer service, I was given a plethora of false numbers.
Your employees' behavior is deplorable, and I can't even call someone to attempt a resolution.
RBI is boycotting customer feedback and reviews, so I'm going to boycott you. I realize that a single family of four won't even scratch your bottom line, but still, you're now out any sales from me.
Preferred solution: Access to a viable customer service contact number.
User's recommendation: Go somewhere else
Ownership of Burger King
The reviewer tried to contact the company before posting this review.
- - Canadian customer asks if Burger King is fully American or owned by another country (Canada/Brazil) and if they can continue patronizing Burger King.
I am a Canadian and Im concerned where my money is being spent. I need to know if Burger King is fully American or if it is owned by another country Canada versus Brazil. If you could let me know so I know if I can keep being a patron of your restaurant it would be very helpful.
jeslie2452@***.com
What # do I call to inquire about my W2, I worked...
What # do I call to inquire about my W2, I worked at Popeye's RBI at 2235 Lamar Ave Memphis, TN 38114
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